Partial degradation for Trigger functionality on Arduino Cloud

Incident Report for Arduino

Resolved

The incident is stably resolved now

Posted Dec 20, 2023 - 14:16 UTC

Monitoring

The solution has been applied and the system behavior is now back to normal.

Posted Dec 20, 2023 - 10:18 UTC

Identified

The root cause has been identified and we are applying a solution

Posted Dec 20, 2023 - 10:17 UTC

Update

We are investigating the issue. Some users resolved it by starting a fresh session and with new login. While we find a complete solution, this workaround might be a useful resource.

Posted Dec 20, 2023 - 07:14 UTC

Update

Investigation still in progress. Only some user accounts are affected by the problem.

Posted Dec 19, 2023 - 20:07 UTC

Update

We are continuing to investigate the issue

Posted Dec 19, 2023 - 16:46 UTC

Investigating

A percentage of users are unable to access Trigger page to create new Triggers. Investigation in progress.

Posted Dec 19, 2023 - 13:43 UTC

This incident affected: Arduino Cloud (IoT Cloud UI and Dashboards).