Service degradation on IoTCloud MQTT connectivity

Incident Report for Arduino

Resolved

The situation is stably back to normal
Posted Oct 05, 2022 - 08:00 UTC

Monitoring

We will continue monitoring the situation, everything looks back to normal
Posted Oct 04, 2022 - 17:14 UTC

Update

We will continue monitoring the situation, everything looks back to normal
Posted Oct 04, 2022 - 17:13 UTC

Identified

A remediation has been applied which normalized the situation
Posted Oct 04, 2022 - 17:12 UTC

Update

We are continuing to investigate the issue; the average ingestion delay is about 10 minutes.
Posted Oct 04, 2022 - 15:29 UTC

Update

We are continuing to investigate the issue
Posted Oct 04, 2022 - 13:55 UTC

Investigating

Dashboards may experience issues displaying realtime data
Devices may experience connection issues
Historical data ingestion is delayed
Posted Oct 04, 2022 - 09:57 UTC
This incident affected: Arduino Cloud (IoT Cloud UI and Dashboards, Device connectivity).